Power Q&A

This program guarantees that all registered owners of Power Packs will become a lifetime member of our “Free Tips for Life” program. We offer our product owners two Free tips per year, so if they upgrade their electronic devices they can continue to use our Power Packs. A small fee is charged for shipping and handling costs.

If your product is registered on our website, you are eligible to receive two Free Tips a year with our “Free Tips For Life” program. The tips are Free, however we charge a minimal shipping and handling fee for each tip. In order to receive additional tips, you can order from our online store at full price plus shipping and handling.

Products are rechargeable up to 500 times. Afterward there will be a continuous decrease in the storage capacity of the power.

Power that can be recharged and is in a convenient pack design – reusable, not disposable.

Typically it will take up to three hours to fully charge the Power Packs after the initial charge. Smaller Power Packs will take less time, and larger Power Packs may take slightly longer.

The time is takes to charge a device through your Power Pack should be the same as if you were charging your electronic device through its original wall adapter.

All Power Packs use lithium polymer battery cells – the safest and most efficient lithium technology available.

Yes, Power Packs can be brought on the plane. All Power Packs meet airline standard safety requirements.

Our integrates patented PowerSafe technology has sophisticated protection circuits designed into each battery pack to prevent overcharging, over discharging, overheating, and short circuits.

PowerSafe technology is patented technology that guarantees that you are receiving safe, clean and proper power for your device.

Most portable mobile electronic devices that require under 24 volts of power including but not limited to: cell phones, smart phones, MP3s, digital cameras, digital videos, GPS, portable DVD, digital photo frames, most laptops, medical, etc.

Our products guarantee quality. Power Packs integrate PowerSafe technology to protect electronic devices. We guarantees TipFit for most devices. offers a “FREE Tips for Life” program. is the safest portable power. Power Packs offer a family of products for most devices between 5 and 20 volts.

NO! Power Packs are water resistant but will not survive if you accidentally submerge it!

Power packs offer up to 12 built-in safety features to protect the battery, the device, and the user.

Yes, this is one of the Power Pack’s safety features. Once the product is fully charged, the Power Pack automatically shuts off to save power.

Yes, you can charge and use your electronic device at the same time.

You can charge your product with the supplied AC adapter for the larger capacity products. The smaller Power pack(Under 2000mAh) can be charged through 5 volt USB output on your laptop or desktop.

It is not recommended to leave Power Packs exposed in the sun for long periods of time. Power Packs work well at temperatures between 32°- 113° F.

No. Lithium polymer battery technology is not susceptible to any memory issues like NICAD and NIMH.

The Power Packs USB cables are designed specifically for charging your electronic devices. Data transfer is not available.

Select “Contact” from our home page, then select “Support Contact Form” under Technical Support, and complete the form. A customer service representative will reply to your inquiry.

Yes, all of our Power Packs are compatible for international use, and do not require a power converter. AC Input: 100-240VAC; 47-63hz. However you may need an adapter wall plug to allow the U.S. style power cord to plug into a foreign wall outlet.

No! Do not attempt to open or fix Power Packs.

Power Packs replace the AC adapter and eliminate the need for users to plug their portable electronics into a wall outlet. Every external Power Pack comes with a series of adapter tips that allows users to plug the external Power Pack cable with correct tip adapter directly into the DC input port on the portable electronic device.

These Power Packs are not replacements for the internal battery on your portable electronic devices, but rather the external Power Packs are designed to provide supplementary power for your electronics. This allows users to continue using the onboard internal battery power plus gain additional runtime from the external Power Pack connected to the DC input port of most portable devices.

The best place to look for your model number is to open up the battery compartment and remove the battery. It normally is located underneath the battery compartment.

The AC adapter for the electronic devise is used to find the output voltage and amperage.

Yes, lithium polymer battery cells are a safe battery technology.

Absolutely. You can use Power Packs as your spare battery – either to charge or power your device. OR you can plug it in with an AC Adapter and charge both the Power Pack and the internal battery at the same time.

All Power Packs are rechargeable up to 500 times.

Power Packs can simultaneously be plugged into the wall to “charge” or recharge its power supply while an electronic device (such as a cell phone, smart phone, MP3 player, laptop, netbook or other) is plugged into the Power Pack discharging its battery. So in other words, you can be charging the Power Pack through its AC adapter as it is discharging power into the electronic device.

No. The Power Packs have built-in overcharge protection circuits and an auto shutoff feature. Once the product is fully charged, the Power Pack automatically shuts off to save power.

Yes, the new Power Packs can be transported in the belly of the plane or as carry-on cargo. Because the Power Packs contain a safe amount of lithium, offer a power management system and are encased with no outer contact points, they are considered safe and allowed on all flights.

The Power Packs can withstand temperatures between 32°-113° F. We do not recommend leaving the Power Pack in a vehicle for long periods of time during the winter or summer months, as exposure to extreme temperatures may reduce their functionality.

Select “Contact” from our home page, then select “Support Contact Form” under Technical Support, and complete the form. A customer service representative will reply to your inquiry.